Matt has an issue with NetZero’s e-mail technical support. “Wait,” you might be saying. “People still use NetZero?” Well, Matt does. His e-mail address on the service is very old, but he just hasn’t got around to changing the places where it’s his e-mail of record. So he keeps paying for it, year after year, importing the messages into Gmail. At least, he did until he was locked out of his account, and couldn’t reset the password. NetZero charges by the minute for tech support, but Matt was assured that he wouldn’t be charged for a simple password reset. This was incorrect.
Reader P bought a new Xbox 360 after his old console descended to Red Ring of Death hell. Having forgotten his Xbox Live password, P endured the arduous process of attempting to recover the password through Microsoft. The way P describes it, doing so was as simple and user-friendly as spinal surgery.
Since the internet exploded with the Gawker hacking fiasco, it’s become en vogue for everyone to change their passwords out of fear an identity thief will download their info and go after their money, as well as post lame comments under their names. Amazon has gotten into the act, resetting customers’ passwords and telling them all about it via email.