Boss Meg

Sour Over Failed Bid For Virgin America, JetBlue Gives Away Free Tickets

You’ve probably seen your fair share of those “(Airline Name) giving away (X number) free tickets if you share this post” promotions that infiltrate social media but are actually bogus. In a new twist — and a ploy to bring over loyal passengers of Virgin America after its announced a $4 billion merger with Alaska Airlines — JetBlue really is offering consumers the chance to win one of 500 free tickets from the carrier, no Facebook required.  [More]

(Larry Smith)

What’s Huge, Floats & Has 32,000 Bottles Of Beer, 6,100 Bottles Of Wine & 5,400 Bananas On Board?

I’ve never been on a cruise, but if I were to find myself stuck on a massive ship with thousands of other people and no exit other than leaping into the sea, I’d hope there would be enough food and drink to keep everyone entertained, lest it devolve into apocalyptic anarchy-at-sea. Thankfully, the cruise operators make sure to pack a lot of booze and snacks along for the trip.  [More]

Traveler Complaints About Airlines Increased Nearly 30% Last Year

Traveler Complaints About Airlines Increased Nearly 30% Last Year

While airlines might not be leaping at the chance to tell customers how to file complaints about their service, that hasn’t stopped more travelers from sharing their tales of woe with the Department of Transportation. In fact, the number of complaints filed by beleaguered passengers increased by nearly 30% last year.  [More]

American Airlines Will Give You Free Treats At The Gate If Your Flight Is Delayed For At Least Two Hours

American Airlines Will Give You Free Treats At The Gate If Your Flight Is Delayed For At Least Two Hours

Would a bag of pretzels or a can of soda placate you if your flight were delayed for two hours? American Airlines hopes that’s all it’ll take.  [More]

American Airlines Bringing Back Free Snacks, Meals On Some Flights

American Airlines Bringing Back Free Snacks, Meals On Some Flights

Nearly two months after United Airlines said it would turn back the clock and start providing passengers with free nibbles, American Airlines is also jumping on the snack bandwagon, once again offering complimentary treats — and, on some flights, free meals — to economy-class travelers. [More]

United Airlines Fined $2.75M For Tarmac Delays, Treatment Of Disabled Passengers

United Airlines Fined $2.75M For Tarmac Delays, Treatment Of Disabled Passengers

In October, United Airlines apologized to a disabled passenger who ended up crawling off the plane after he was told he’d have to wait up to 50 minutes for a wheelchair. This is just one of several complaints related to United’s treatment of disabled passengers. When combined with penalties for stranding passengers on the tarmac for more than three hours, the airline now faces federal fines of $2. 75 million. [More]

Delta Pilots Turn Plane Around To Pick Up Passengers Traveling To Funeral

Delta Pilots Turn Plane Around To Pick Up Passengers Traveling To Funeral

For the most part, when a gate agent closes the door to a plane, that’s it, you’re out of luck. But that wasn’t the case for a family traveling to a funeral via Delta Air Lines earlier this month. The pilots of the plane, which had already pulled away from the gate, returned to pick up the grieving passengers.  [More]

United Airlines Bringing Back Free Snacks For Economy Passengers

United Airlines Bringing Back Free Snacks For Economy Passengers

United Airlines appears to be bringing back the glory days of flying. Okay, not the ’60s-esque glory days, but the other ones: when you didn’t have to shell out $5 (or more) for a bag of chips. The carrier announced today that it’s leveling the snacking playing field by once again offering economy passengers free nibbles.  [More]

United Airlines Offers On-Time Guarantee For Corporate Travelers, Probably Won’t Have To Actually Pay Anything

United Airlines Offers On-Time Guarantee For Corporate Travelers, Probably Won’t Have To Actually Pay Anything

With accusations that airlines have padded flight schedules to improve on-time performance stats still fresh, one carrier is hoping to prove it’s all about valuing your time — as long as you’re a big corporate client. United Airlines launched a new reliability guarantee for some business travelers, promising to get them to their destination on-time or it will provide them with credits for upgrades and fees.  [More]

Alaska Airlines Joining Premium Ticketing Bandwagon In 2016

Following the lead of other domestic carriers, Alaska Airlines will soon offer passengers a premium economy ticket option. The Premium Class section will debut in late 2016 and provide customers three to four inches of extra legroom, priority boarding and as yet unspecified “additional amenities.” The upgrade will be available to Alaska Airlines elite Mileage Plan members on a complimentary basis at booking or on the day of travel, but it was unclear how much the option will cost for other passengers. [Alaska Airlines]

(Belinda Hankins Miller)

Delta No Longer Allowing Large Animals To Be Flown As Checked Baggage

Flying your favorite furry friend on Delta Air Lines is about to get a little less convenient, and more expensive, starting next year, as the carrier announced that it will no longer allow travelers to ferry their pets from one place to another as checked baggage.  [More]

(David Transier)

United Airlines Revamping Boarding Process, Coffee Options

With a newly appointed interim CEO at the helm, United Airlines is moving forward with plans to win back customers’ trust: testing a new boarding procedure and revamping one part of its beverage menu.  [More]

Expedia Launches “Upgrade Options” Tool To Show Airlines’ Hidden Fees

Expedia Launches “Upgrade Options” Tool To Show Airlines’ Hidden Fees

While most consumers know that airlines tack on fees for checked baggage, more leg room, and reservation changes, among other things, it can be difficult to gauge how much those “extras” will add up to when booking your trip on a third-party site. In an effort to be more upfront with customers, Expedia says it will now disclose airline fees right on its website.  [More]

Lawsuit Claims Unattended United Airlines Serving Cart Fell On, Injured Passenger

Lawsuit Claims Unattended United Airlines Serving Cart Fell On, Injured Passenger

Anyone who’s left their elbow and knee in the airplane aisle knows — getting bumped by the beverage cart isn’t a pleasant experience. But one couple who flew on a United Airlines flight from Hawaii to Japan say in a new lawsuit that their flight crew left a service cart unsecured and on its own in the aisle, claiming that it fell on the man, injuring his leg.

[More]

Allegiant Air Pilots Once Again Raise Concerns With Airline’s Safety Practices

Allegiant Air Pilots Once Again Raise Concerns With Airline’s Safety Practices

Pilots of Nevada-based budget carrier Allegiant Air are once again expressing their concerns that the airline’s bare minimum approach to maintenance and operations comes at the cost of passenger safety, this time in a letter to the company’s board of directors. [More]

(flying photog)

Profits Are Up In The Global Airline Industry With Carriers Making An Average Of $8.27 Per Passenger

As airlines make room on planes so they can pack in more passengers, North America’s carriers are showing that such efforts are paying off, literally, with a new report that gives North America the lead in profits compared to the rest of industry worldwide.

[More]

(Atwater Village Newbie)

Delta, Southwest Revamping Boarding Processes To Keep Flights On Time This Summer

When heading out for a long-awaited summer vacation, most people don’t want to waste valuable time waiting in an airplane’s aisle while other people jam their bags in the crowded overhead bins, or playing a round of musical chairs so a family can sit together on the upcoming flight. In an effort to ensure travelers don’t miss time sunning themselves on the beach, two airlines are revamping their boarding processes.  [More]

(Mike Matney)

TSA Pocketed $675K Last Year Thanks To Your Loose Change

All those pennies, nickels, dimes and quarters we leave behind while dashing through airport security certainly add up. In fact, the Transportation Security Administration pocketed almost $675,000 last year because we were in too big a rush to pick up our loose change. [More]