It’s understandable when airlines force passengers to buy two seats if they can’t fit in a single one. It’s less understandable when the airline puts those two seats in different rows. That just means extra embarrassment for the passenger when front-line employees don’t understand the company’s own policies. Yet this is what a man from Wales claims happened to him during a flight to Ireland. [More]
passengers of size
For passengers who don’t easily fit into the narrow seats on most commercial jets, it helps to know in advance what each carrier’s policies. [More]
The Sacramento Bee reported yesterday that Southwest Airlines removed a standby passenger from a plane after boarding in order to make room for a late-arriving passenger who required two seats but had only purchased one. So why didn’t Southwest follow its own famed “Passenger of Size” policy and make the passenger unable to fit in a single seat wait? It’s sort of a reverse of Kevin Smith’s famous removal from a flight on Southwest this past February.