passenger

Adam Fagen

United Apologizes After Agent Cancels Passenger’s Ticket For Recording Her

Another day, another story of United Airlines being horrible to its customers. Thankfully, this incident doesn’t involve anyone being dragged forcibly off a plane or being flown to the wrong continent. This time, United is apologizing to a passenger whose ticket was canceled after he used his phone to record his interaction with airline employees. [More]

Airlines Have Bumped 343,000 Passengers This Year

Airlines Have Bumped 343,000 Passengers This Year

Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments…