While McDonald’s may be the most well-known fast food company in the world, it’s also the least-loved by American consumers. For the fifth year in a row, and for the 18th time in 19 surveys, the Golden Arches has come in dead last among its competition in the American Customer Satisfaction Index. [More]
Have you ever had a pizza delivered that looked like the box had been tilted at a 45-degree angle the entire ride, causing the cheese and all the toppings to slide off to one side? It’s probably due to the pizza being piping hot and the angle of the driver’s car seat. But there are some simple ways for a delivery driver to level out his or her pizza parcels. [More]
Embodying yet again that just because a company says words over and over, that doesn’t guarantee they actually mean anything, Papa John’s slogan of “Better pizza. Better ingredients” is lacking in a pretty significant way. Because when it comes down to figuring out what those so-called “better” ingredients are, it’s pretty darn tough to nail’em down. [More]
Papa John’s CEO John Schnatter has had to step up and publicly apologize after a delivery driver in Florida was caught dropping the N-word numerous times on a customer’s voicemail, even going so far as to work the slur into some opera singing. [More]
Sometimes when you order a pizza there are add-ons and specials, like a large pizza with two toppings and a two-liter of Coca-Cola. But one delivery man was allegedly offering another add-on — coke and a pizza. And by coke, we mean cocaine, and by pizza, we mean sometimes people didn’t even order a pizza, and he just allegedly used the insulated bags to tote his haul anyway.
If the motto for mail carriers involves not getting discouraged by rain or snow or whatnot, perhaps a pizza delivery driver in Atlanta deserves his own saying about not letting a carjacking get in the way of your job. Police say that after the driver was carjacked earlier this month, he still managed to deliver a pizza to a customer.
Our hearts were warmed to a toasty temperature recently after hearing about a Montana man who cops said was intent on robbing a Papa John’s pizza joint, but left with a free meal after he broke down and tearfully admitted he needed cash to support his family. The compassionate clerk instead convinced him to leave with just a pizza and some chicken wings. Now cops say that whole sob story was all a lie. [More]
Just a couple days ago, we told you about the Starbucks barista who talked a would-be robber into accepting just a free cup of coffee for his efforts. Now comes the story of a Montana man who walked into a Papa John’s intent on robbing the place and left, in tears, only holding a pizza. [More]
Tipping waiters at a restaurant is relatively easy — so long as you know how to calculate the standard 15-20% — but tipping for delivery is always a topic of much debate, as there are factors involved like the cost of the meal, the weather, how long you had to wait, and how much was being carried. [More]
What’s the best way to get to you? Is it through that chunk of metal, plastic and wires that’s never far from you? Yes, text messages are a great, quick way to reach someone, but Papa John’s is finding out it’s not so simple as just blasting your customers with mass advertising texts. In fact, it’s mighty illegal, and could cost the chain $250 million as the result of a new class action lawsuit. [More]
Jared is a regular Papa John’s customer, but please don’t judge him for that. He ordered a pizza online, and the driver got terribly lost. As an apology, they sent him a coupon for a free pizza that was more of a free* pizza. For no immediately clear reason, the coupon code made the pizza cost $1.29. [More]
With all the shrugging and “Too bad, so sad” responses we hear from companies when a customer has a problem, it’s always a happy moment to hear about a business going the extra mile to be good to its customers. In Consumerist reader Matt’s case, he admits he majorly biffed a Papa John’s promotion, but he still ended up with free pizza. Score!
The complaint behind this story was not, at its core, a serious consumer problem. Chris ordered a pizza that was missing a few toppings and on the wrong type of crust. What’s notable is that the regional management of Papa John’s treated it like it was. Well, eventually. After the local store manager insisted that the error was Chris’s fault, he fired off a quick complaint on the website. And that’s when corporate solicitousness and free pizzas rained down upon him. Not literally. That would be kind of scary.
Everyone knows that “heart-shaped” items don’t look anything like the big lump of muscle in mammals’ chests that pumps blood around. But heart-shaped things are cute. Every year, Papa John’s tries to produce a heart-shaped pizza. And every year, it’s a heart-clogger shaped more like an actual anatomical heart. Dough is an unforgiving medium.
There is no such thing as a free pizza. Alisha knows this, and she’s bright enough to know that the courtesy coupon for a “free” pizza from Papa John’s would not, in fact, result in a pizza showing up on her doorstep without any money changing hands. She just didn’t expect to be charged $1.49 for the free item. “Silly Alisha, that’s the delivery fee!” you might say. No. It’s not. She had to pay sales tax and the delivery fee as well.
In a busy food-service establishment, it’s understandable to refer to customers by nicknames or a shorthand. However, problems arise when these nicknames actually appear on the customer’s receipt. Just ask a New York Papa John’s that’s been plagued with prank calls since a receipt identifying a customer of Asian descent as “Lady Chinky Eyes” hit Twitter.
We imagine that food delivery drivers see their fair share of customers under the influence of any number of legal and illegal intoxicants. But unless the customer becomes belligerent or refuses to pay, it’s pretty rare to hear about the authorities being called in. That’s why a man in Colorado is fuming mad at his Papa John’s driver.
Here at Consumerist Global Headquarters, we were so preoccupied with the final rounds of the Worst Company in America tournament last week that we missed what is arguably the biggest chain-pizzeria news of the entire month. Papa John’s commissioned a food artist to design a celebratory wedding portrait. It’s in honor of the upcoming marriage of two charming young rich people named William Windsor and Catherine Middleton. You may have heard of them.