Reader Tyler shares the list of reasons he will never use UPS again on purpose. A shot-putted package, $1,000 of computer parts left outside the wrong house with no signature, customer service shenanigans and finally, a smooshed box. That’s it! He’s had it! Brown is no longer welcome in Tyler Town.
Chantell thought that it would be simpler and more efficient to pick up a UPS package declared “undeliverable” at the shipper’s local facility near her home–a large city somewhere in the southern half of the country. Her experience at the local distribution center could be described as many things, but “simple” and “efficient” are not even close.
Bruce ordered an Xbox 360 bundle from GameStop, but says the package never arrived. UPS says it left the package at his door and told Bruce to complain to GameStop, which isn’t responding.
We’ve previously shared letters from readers who aren’t thrilled with OnTrac, a regional shipping company that Amazon uses for some shipments for Amazon Prime, their all-you-can-buy unlimited free delivery option. Now we’re hearing rumblings of problems with another smaller delivery company, Ensenda.
Dan can’t get his postal carrier to understand the concept of people moving away–if you’ve ever lived in Dan’s apartment, you’ve always lived in his apartment.
Samuel says UPS gave him no notice before returning a package meant for him back to the sender. Through the tracking number he discovered he missed the requisite three failed attempts at delivery, but says he was never notified.
CMT ordered a Newegg package that took what a UPS CSR told him was a “scenic route” from California to Tennessee, seemingly circling his city before eventually meandering in. He writes:
Reader Chris and his girlfriend were spared a long rush-hour drive through hideous Boston traffic because a FedEx driver making a large delivery to a single location had the good sense to load up his spare truck space with packages bound for nearby addresses.
The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor.
My Linh’s Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn’t figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.
After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.
What does the United States Postal Service do for you that UPS doesn’t? Deliver junk mail, you say? Not anymore! Next week, UPS will test market delivering solicitations along with your packages in a few lucky, lucky markets.
After our story about USPS losing a reader’s five insured computers then only valuing them at $74 generated a lot of response (and turned into a vowel-less debate on health care), a couple readers sent us the contact info for the insurance agent who denied our reader’s request.
For fans who don’t live in the same area as their favorite team, the glorious beginning of a new baseball season is tarnished by the flawed methods for keeping up with games. And once again MLB.TV, the official package from Major League Baseball, is making its case for the worst option.
Yours truly Ben Popken was featured ever so briefly in a NBC Nightly News report tonight about the Grocery Shrink Ray.
Everyone knows that bags of chips are sold by weight and they look big, but are only half full, yadda yadda — but these photos from reader Taylor made us laugh anyway. The bag of chips is only 1/4 full.
Our reader ordered some gifts from Amazon in early December, only to have the post office lose them right before Christmas. Amazon saved his Christmas by overnighting a new package at no charge.