We’ve seen strangers and passers-by swipe packages right off the front porch of someone’s house, but it’s not as often that we find delivery workers teaming up with their friends to steal the goods they just dropped off. [More]
When you see a UPS or FedEx truck in your neighborhood on a weekday, or a U.S. Postal Service truck on a Sunday, they’re probably there with some kind of delivery from an online retailer, and that retailer is likely to be Amazon. As more of our everyday shopping happens online, someone will need to bring those items to our doorsteps, but it may not necessarily be the carriers we’re used to. [More]
Could Ryanair be the Amazon of air travel? If the company’s executives have their say, the answer is a resounding “yes.” The cheapo European airline is taking steps to reach that goal with plans to launch an accommodation service for the destinations it flies in and out of. [More]
No more wondering what your package gets up to while it’s out for delivery — did it stop for a drink and miss its connecting flight? — with a new service UPS is rolling out that allows customers to track their shipments in the final stage, from one second to the next. [More]
When a Long Island collectibles seller heard reports from customers that items were arriving damaged, he became a one-man investigative reporting team and decided to watch workers in action at the local FedEx store. He was surprised to watch an employee picking up packages and flinging them onto a truck. Yes, even packages labeled “fragile.” [More]
Just like airlines, hotels charge customers an array of fees for everything from WiFi access, minibar usage, premium coffee, and other little extras. Instead of surprising guests with these costs when they check in (or, even worse, when they go to pay their bill at checkout), one hotel company is experimenting with packages of add-ons that customers can select when they check in. [More]
As consumers continue to rely on online retailers to fill their holiday shopping needs, FedEx says this year will be busier than ever before: between Black Friday and Christmas, the company says it expects to handle 317 million packages. Which is a pretty impressive number — but what’s FedEx going to do to make sure those packages actually reach their destinations in time?
USPS Denies It Has Missing Damaged Package, Still Turns Down Customer’s Insurance Claim After Finding It
It’s always a good idea to purchase insurance for your packages, especially if you’re mailing something valuable. But even having that protection didn’t keep one USPS customer from ending up with broken equipment and no insurance payment to cover the cost of replacing or fixing it.
We know how annoying it is when a package you’re expecting gets lost in the mail, and so do police in Hazlet, N.J. That’s why they want the public to know that they’ve got boxes filled with around 50 pounds of marijuana that was delivered to the wrong person just waiting for its rightful owner to claim it.
Shipping that new bike to your niece this holiday season will cost more than it did last year if you’re using UPS: the company announced that it’s upping the fees it charges customers to ship large, oversized packages as well as raising fuel surcharges on those items.
If you think Amazon Prime is a reasonable deal at $99/year, imagine being a college student who only has to pay half that amount. Apparently, so many college students are using the service that school mailrooms are being overwhelmed with smiling cardboard boxes. [More]
Amazon’s latest attempt to quickly and cheaply deliver packages got underway in Seattle on Tuesday with the launch of the company’s consumer-turned-courier program, Amazon Flex. [More]
UPDATE: Tony says his local postmaster arrived on his doorstep the day after his story was posted on Consumerist, to personally apologize and get more information about his situation. [More]
Back in February, Target upped its shipping game by reducing the amount of money consumers had to spend to qualify for free shipping from $50 to $25. Now the big box retailer is taking its quest to attract more online shoppers a step farther, by testing a system that better pinpoints just when customers can expect deliveries to appear at their doorstep. [More]