Imagine it: you’re trying to patch things up with an estranged parent, and send a thoughtful gift for their birthday. You pay more than $50 for overnight shipping, and wait for the gift to arrive. Only 48 hours later, the item hasn’t even shipped yet, while an identical item headed for another recipient, sent using standard shipping, has already shipped. What? That’s what reader Janet writes happened to her when she ordered a coffee machine from Newegg for her mother’s birthday.
John thought his package was lost when he couldn’t find a record of it with FedEx. He paid $20 more to re-ship the document. Turns out FedEx had changed the tracking number without letting him know.