We’ve all been there: you’re waiting for a package, you check the tracking, and it says they tried to deliver. Except you’ve been paying attention the whole time, and no knock has ever come. When it’s just one resident, that really stinks. When it’s a whole bunch of packages being delivered on government contracts, though, it’s lawsuit time. [More]
Richard’s tale of his struggles with AT&T are valuable for two reasons — One, he shows how to win a customer service dispute in a calm, deliberate way, and secondly he points out a little-known option that lets customers who won’t be using their phones for a while place their phone on a cheap suspension plan rather than pay full price for the months in question.
Moving is never easy, but San Francisco resident Carleigh thought her transplant from a one-bedroom apartment to a one-bedroom condo wouldn’t be so tough. Ron, a customer service rep from Starving Students movers, talked a good game, convincing Carleigh the company could pull off the move in the three-hour time window the HOA demanded.
Hey, collective American society — did you ever wonder why that $3 billion in change sitting on your dresser went missing? The answer is rail companies made off with it. A May Consumer Federation of America study found that freight rail monopolies cost Americans that much because they were able to charge unfair prices due to the convenient lack of competition. The Journal of Commerce reports: