This weekend, Sean spent a miserable seven hours sitting in the aisle of a packed Megabus traveling between two East Coast cities. The company had taken too many reservations for the overnight bus, and had four five more passengers than seats. The last four five passengers had a choice between two incredibly crappy options: be stranded overnight in the city of departure and miss their connections, or crouch in the aisle, cursing Megabus with every mile. Sean and his companions went for the second option. [More]
overbooked
7 Hours Sitting In The Aisle Of An Overbooked Megabus
By 3.15.11
United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets
By 7.19.10
Last week, a United Airlines flight from Burlington to Washington, D.C. was deemed too heavy to fly, so the company had to decide who to boot off. In a moment of what was almost certainly accidental honesty, they targeted the 20 least profitable customers. We know this was their criteria because they announced it to the rest of the passengers, so those who remained were able to rest easy knowing that all the cheapskates, budget travelers and poor people were gone. [More]
Craig Ferguson Badmouths Continental Airlines
By 12.16.09
I just assume that celebrities get better treatment from airlines, but this story from Craig Ferguson proves otherwise. Here’s a tip for gate agents: if you’ve just told a TV personality who volunteered to get off a flight that his reward is a 6 hour layover, it’s probably not a good idea to add, “Don’t badmouth us on TV!” [More]
U.S. Airways Gives Away Passenger's Seat, Lies About Her Being Late
By 5.21.09
It sounds like someone at Ronald Reagan National Airport decided to solve an overbooking problem by cheating Frankie’s girlfriend out of her flight, and then someone else there decided to blame her for it. Despite arriving at the airport before 7pm for a 7:35pm flight, they insisted to her that she’d missed the 30-minute cutoff and lost her seat.
Airlines Have Bumped 343,000 Passengers This Year
By 8.23.08
Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments…
Contact Info For Westin Casuarina In Las Vegas
By 4.4.08
If you were one of the conventioneers who got charged extra fees by the Westin Casuarina, we suggest you talk to your credit card company or contact The Coaching Center (according to the Houston Chronicle, the company’s president is refunding the charges directly to those affected). If you need contact info for management at the hotel, however, an anonymous tipster sent in a list of phone numbers and email addresses.
Westin Casuarina Update: Hotel Also Forces You To Sleep With Strange Men
By 4.3.08
Randy saw our post earlier today about the Westin Casuarina in Las Vegas and wanted to share his own experience with them. In honor of the Casuarina’s increasingly sketchy reputation, we will add lightning to their photo.
