Yesterday, a major technical outage caused Delta to ground all flights worldwide for about six hours. And though it’s been about a full day since Delta’s systems first came back online, it’s still slow going getting the airline back to where it’s supposed to be.
As a reminder of how much everyone has come to depend on a free (or work-supplied, if your workplace uses Google accounts) online service, today civilization may yet still collapse due to a morning outage of Google Calendar. There were no widespread reports of people wandering streets or office hallways with no idea of where they were supposed to be, but that may be because the outage only lasted a few hours. [More]
Update: Shortly after 2:40 p.m. ET, Amazon appeared to leap back to life, without any of the company’s media or social media accounts even acknowledging the outage. If we get any sort of explanation from the e-tailer, we’ll be sure to share it. [More]
This morning, some readers alerted us that they were having problems with their cable TV. Were they alone? Were they being punished by the entertainment gods on a federal holiday? No, as far as we know, that isn’t actually a thing. What we do know is that there are outages reported in cities across the country, and Comcast’s Twitter team is posting so rapidly that their wrists may be on fire. UPDATE: The outage is over. [More]
If you’ve been having trouble with Skype today, you aren’t alone: after customers in the U.S., Japan and Europe reported difficulty signing in and making calls, Skype said that a technical issue with the app had caused some people’s online contacts to appear as if they were offline, even when they were signed into Microsoft’s Internet calling service. [More]
Time to brace ourselves, Internet: image-sharing site Instagram is down. While as of right now you can still view pictures and feeds directly, users can’t log in if they aren’t already logged in, and can’t like or comment on photos if they are logged in. Update: Instagram is working again: you’ll be able to browse your friends’ farmer’s market hauls with no problem. [More]
Twenty-four hours after Comcast’s X1 platform went down for the second time in three days, the company says that it will try to make it up to customers with credits to their cable bills. [More]
Two days after Comcast experienced a widespread outage of its pay-TV service, the nation’s largest cable company has acknowledged that it is once again looking into complaints of no TV service for customers all over America. [More]
UPDATE: Facebook appears to be back. Continue breathing. In the meantime, we’ve reached out to the company to see what could’ve possibly prompted such a brief, yet panicked outage, and will let you know when we hear back. [More]
If you’re a Time Warner Cable customer, welcome back! The Internet missed you. Many customers nationwide reported an outage this morning, though Time Warner claims that all customers are now back online. [More]
When Adobe announced that future releases of its Creative Suite software would only be released using a subscription-based model, it was completely unsurprising that 61.2% of Consumerist readers told us in a poll that they’ll switch to Creative Cloud when Adobe pulls CS6 out of their cold, dead hard drives. This week, Creative Cloud’s login outage validated our readers’ point of view. Users were unable to switch computers, log in, start new subscriptions, or add services. Some weren’t able to use their programs at all. [More]
While an anonymous hacker took credit for taking down web host GoDaddy earlier this week, the company says that the outage was their own darn fault. It wasn’t a hack or distributed denial of service attack, but “internal network events that corrupted router data tables.” More relevant to this site’s interests is that they offered a small refund to affected customers, but only those who took the time to click on a link in an e-mail explaining and apologizing for the outage.
There’s that old question that asks: If a tree falls in a forest and no one is around to hear it, does it make a sound? But in the world of Consumerist, a more appropriate query might be: If the cable goes out for a few hours and customers don’t notice, should they get refunds anyway?