Now that Wells Fargo has completed its internal investigation into the fake account fiasco that resulted in millions of bogus accounts being opened in customers’ names, one federal banking regulator is admitting that it was aware of hundreds of related complaints nearly a decade ago, but failed to do anything to correct the problem. [More]
In 2014, California regulators caught Whole Foods overcharging customers, and things have only gotten worse for the upscale grocery store chain, which is currently under investigation for similar allegations in New York (where it also faces a civil suit from customers). That’s why Whole Foods’ co-CEOs issued a joint, heavily qualified, mea culpa about the situation. [More]
Last week, an explosion at a Chevron natural gas fracking operation in northwestern Pennsylvania resulted in a fire that lasted for days and may have cost one rig worker his life. Let’s not forget the environmental damage and other possibly hazardous longterm effects. If you were a mammoth oil company like Chevron, how would you appease the local citizenry? By providing them pizza coupons, of course. [More]
Remember how a few days ago, we found out that LG’s Smart TVs were a little too smart, and were not only monitoring what customers watched in order to pitch better ads — whether or not you turned that setting off — but they also gathered filenames from connected USB drives? It’s backpedal time, ladies and gents: LG has issued a statement apologizing and promising to make everything right. [More]
No revolution is ever easy. The launch of T-Mobile’s plan to offer 200 megabytes per month of relatively slow free data to all tablet customers is no exception. The new plan happened to launch around the same time as the iPad Air, leading to some confusion. Customers were being forced into a $10 per month…but that couldn’t be right. Right? [More]
Last month the Internal Revenue Service said H&R Block had bungled over 600,000 tax returns, potentially causing refund delays for those customers. The tax preparation firm says to make up for that glitch, it’ll be sending out $25 gift cards to any customers who filed their taxes at company-owned H&R Block locations and were impacted by the processing delay.
In the wake of customer outrage over a price bump on two of Whitney Houston’s greatest hits albums in the United Kingdom iTunes store, mere hours after she passed away last Saturday, Sony is rolling out the obligatory, “sorry we tried to capitalize on a super famous person’s death” apology.
In an attempt to placate millions of BlackBerry users who suffered service outages for up to three days last week, the smartphone’s makers, Research in Motion, have announced they’ll offer up a $100 credit for certain apps. Yay…?
Earlier this week, I took part in a panel discussion at SXSW on “The Legal Ramifications Of Saying ‘I’m Sorry,'” along with a senior executive from Southwest Airlines who explained why his company believes it’s best to be proactive about apologizing to customers when a mistake has been made. A few days later, Southwest was given the chance to make good on its claim.
Here’s an update to yesterday’s story about that New York City tow truck caught on camera repeatedly smashing into a snowbound Ford Explorer.
Several readers have written in today after receiving a message from Walgreens that one of its e-mail distribution lists had been hacked by spammers.
On Tuesday night Netflix suffered another temporary streaming outage. This late afternoon they once again apologized by sending out customers an email offering a 2-3% reduction off their bill or an extension of their free trial. You’ll have to click on the link in the email to claim the credit. Hey, if Netflix keeps going at this rate, soon we’ll end up with a free month!
As we mentioned in a recent story, Netflix experienced a crash to its site and streaming services on Friday. Over the weekend, the company not only sent out an apology e-mail to customers, it also offered a small credit to their monthly bill.