There are still some Verizon Wireless customers holding on to the unlimited data plans the company killed off in 2012. Over the weekend, VZW accidentally allowed some of these customers to upgrade to new phones without requiring that they switch to a new, shared data plan. In a move that makes the company look slightly less evil, it has decided to honor these upgrades without forcing the subscribers to change plans. [More]
The crew got their orders from the bank: a house was getting repossessed, and it was their job to clean it out. They did. What they didn’t know was that they had the wrong house. The real target was a home on a street with the same name in a different town. Who screwed up? The repo crew? The bank? The person who named the streets? [More]
Everyone makes some mistakes at work sometimes. Usually, though, someone else catches the error before something catastrophic happens. That wasn’t the case in Fort Worth, Texas, where the crews hired to demolish condemned buildings knocked down the wrong one. Worse: they did it again the following day. [More]
Emeritus Assisted Living Asks Employees To Do Damage Control After Frontline Exposé, Accidentally CCs Reporters
One day after Emeritus Senior Living, the nation’s largest for-profit assisted living chain, was the subject of a Frontline/ProPublica exposé, the company reached out to its employees, asking them to do damage control. Emeritus also made a classic mistake straight out of the Worst Company In America handbook when it accidentally copied ProPublica on the staff-only e-mail. [More]
Nearly two weeks after Oakland TV station KTVU became the laughing stock of the season for airing an “exclusive” list of obviously bogus Asiana airline pilot names, three producers at the station have been given the axe. [More]
Guarantees can be tricky things. If you want to take advantage of a company’s low price guarantee, no matter how widely advertised it is, it’s a good idea to take a minute to read the terms and conditions of that guarantee before taking advantage of it. Even if it’s advertised on TV. Even if you think you know how the guarantee works. Just ask Marc.
As most of us have learned over the last half-decade, while Twitter and other forms of social media do give users the ability to freely and instantly broadcast a message to the world, they also do nothing to stop users from firing off messages that would have been best left unsent. Case in point: A postcard company that is now having to do the apology shuffle after a Tweet effectively telling overweight people to cover up this summer. [More]
What should be a happy photo of a mom hanging out in the yard with her two boys in their cool new Pixar-themed pool is horribly, terribly, tragically transformed into something much darker, all thanks to an apparent error at the printing press that managed to slip through unnoticed. [More]
We told you last week about savvy online shoppers who realized that a JCPenney coupon code for $10 off purchases of $10 or more could be used to snap up a washcloth/towel combination that cost exactly $10. It also looked like the code could be used repeatedly, so some folks just kept ordering these items until JCP ran out of every possible color. But now the retailer is saying “not so fast” to customers who placed multiple orders. [More]
In what is either a mistake that will probably result in angry customers and canceled orders or a deliberate effort to rid its warehouses of towels and washcloths, JCPenney issued a coupon code earlier today for $10 off purchases of $10 or more. [More]
If you’re trying to sell a product, it’s probably a good idea to make sure that the person you’re e-mailing isn’t the person who invented a competing product. Say, trying to pitch the Drupal content management system to the creator of competitor WordPress. Sometimes it helps just to Google someone’s name. (via PRDaily)
Many of us find the Internal Revenue Service’s income tax return pretty darn difficult to figure out, which is why companies like H&R Block exist — ostensibly, to help customers maneuver the complicated forms and get them a nice tax refund if possible. But it seems H&R finds those forms confusing, too.
The Servicemembers Civil Relief Act (SCRA) is intended, in part, to help protect active-duty members of the armed forces from having their homes taken away by foreclosure, but as we’ve seen, this hasn’t stopped banks from ignoring the law and taking those houses anyway. Now comes a report that banks have recently uncovered hundreds of additional wrongful foreclosures on the homes of servicemembers. [More]
Even in this era of over-sharing and supposed transparency, most people don’t want their medical files shared with anyone who doesn’t absolutely need to see them. But all it takes is one person to not pay attention when stuffing envelopes for private medical documents to be shared with the world. [More]
Consumerist reader Cameron was recently looking for a router at his local Target when he was intrigued by the “Weekly WOW” sale on a Belkin model. But when he looked at the specs, he was just blown away. [More]
Have you ever been ogling Usher, or Faith Hill, or Beyonce, Halle Berry, Celine Dion, or Britney Spears and thought, “I would just love to have some of this celebrity’s colon, but I simply can’t afford it”? Well, you might want to check out this offering from Rite-Aid. [More]
Consumerist reader Brad was looking at IKEA’s Black Friday mailer that went out this week and noticed that something just was just a bit off about the math on this deal on soft toys. [More]
Earlier this week, a glitch in the El Al ticketing system allowed around 5,000 U.S. travelers to snap up heavily discounted airfares to Israel. And after a couple days of mulling over its options, the airline has just decided to honor those tickets.