If there’s one thing we know about or Consumerist readers, it’s that you like to make yourselves laugh, and by extension, the rest of us. Last week’s call for more hilarious Amazon product reviews was more than heeded — our cup basically overfloweth and by cup of course we mean the tipline. Keep’em coming, and enjoy this fresh round of chuckles for the time being.
Just because you’re locked up for dealing blue meth cooked up by a mysterious chemist in a pork-pie hat doesn’t mean you don’t have an opinion on the quality of your current accommodations. And where else better to share these sentiments than on Yelp? [More]
The thing about online reviews is, they should be from real, actual customers — no matter the service or product. It’s a great way for consumers to discuss, dish, dis and otherwise express themselves, which is why Taiwanese authorities are investigating Samsung over allegations that the South Korean company recruited students to post negative comments about HTC phones on the Internet.
Earlier this month, Facebook announced Facebook Home, the massive upgrade of its Android smartphone app that basically puts the social networking site front-and-center on your device. The app began rolling out to customers late last week, and some of the responses may have you waiting to press “update.” [More]
A construction company coated Bryan’s neighborhood with leaflets, and he wasn’t happy about it. He tried to complain right to the company, and only got an answering service. So what’s a dissatisfied consumer to do? He turned to Yelp. Yelp, in turn, took down his review because it violates the site’s Content Guidelines for reviews, as it “doesn’t describe a firsthand customer experience.” Since when is having your neighborhood coated with flyers not a firsthand experience? [More]
Consumerist reader Wade recently bought a new Alpine Car Stereo from a third-party marketplace seller on Amazon. Or at least he thought he had. [More]
With the growing popularity of — and the culture’s growing reliance on — online review sites like Yelp, a small subset of reviewers have tried to dangle the sword of a negative review over the heads of business-owners in order to not just get good service, but get preferential treatment. [More]
Is it an exercise of free speech — or an attempt to quiet someone else’s speech — to express your opinion on a book based solely on its subject matter and what you’ve heard is contained therein? This question certainly predates the Internet, but it’s the issue surrounding the response by some to a recent Michael Jackson biography. [More]
With the rising popularity of crowd-sourced review sites like Yelp and AngiesList, a number of business-owners feel like they are being unjustly slammed by a small number of very vocal, unsatisfied, customers. So one landscaper decided to turn things around with a site calls out problem clients. [More]
Used carefully, Yelp can be a great resource to learn about the best local dining establishments and other businesses and keep up-to-date on new places that open. One thing has been lacking on the site for a long time, though: a sense of drama. Fortunately, the YouTube channel Real Actors Read Yelp is here to fix that gross oversight on Yelp’s part, hiring talented stage actors to get across the true agony of an improperly prepared sandwich.
Virginia Supreme Court: Businesses Can’t Censor Yelp Reviews Until They Prove Statements Are Libelous
As we’ve covered numerous times, online review sites like Yelp can become a nasty battleground between unhappy consumers and business owners who take issue with what they claim are overly negative, sometimes malicious, comments. Last week, Virginia’s highest court ruled against one such business that had tried to squelch a customer’s reviews. [More]
Earlier today, we told you about the Texas hotel that offered guests up to $5 if they posted positive reviews on any number of popular travel sites. A rep for the hotel has since responded to say that this was a case of an overzealous employee acting on their own. [More]
Here’s a tip to hotel managers around the world — Paying for reviews is bad enough. Advertising that you’re willing to pay for positive feedback is only going to communicate to your guests that you run a bad hotel and that you expect them to not have anything nice to say about your establishment. [More]
No, that isn’t a sarcastic headline. After being lambasted by readers’ comments on his recently opened eatery, a Washington, D.C., restaurateur did what some of his foodie kin could not — issued a restrained, thoughtful and apologetic response. [More]
Small business owners around the country have a very love/hate relationship with Yelp, and which side of that fence they fall on probably has something to do with the community review site’s filtering system. Depending on which reviews the site hides behind the filter-wall, consumers may be getting either a very honest or very skewed version of the truth. [More]
After receiving his first negative Yelp review, the owner of a California store made repeated attempts to contact the disgruntled customer in the hopes of turning him into a gruntled customer, and ultimately ended up at the Yelper’s doorstep. But before you go looking for the shop owner’s mug shot, this is actually a good thing. [More]
Restaurant Owner Gets Revenge On A Customer With A Fake Sex Site Profile, Hooks Up With Libel Conviction
We’re constantly amazed at businesses that just don’t know how to take criticism. No, it likely doesn’t feel good to read negative reviews about your establishment on the Internet, but getting revenge by posing as a customer on a site for adults looking to hook up is not only childish, it’s going to have some legal repercussions. Just ask the co-owner of two eateries who retaliated in this manner against a customer she felt she had maligned her.
The best satire is deeply rooted in reality. That’s why an article from this week’s issue of the Onion shook us to the core. “Brave Woman Enters Restaurant Without First Looking It Up Online,” the headline blared. At Consumerist HQ, we asked each other: is there really anyone out there who is so bold and reckless that they would do such a thing?