Walmart’s recent $3 billion acquisition of e-commerce company Jet.com may have been the retailer’s way of spurring its online business, but the largest retailer in the world has already been mingling its physical stores with its online presence. Much like fellow big box store, Home Depot, Walmart has increasingly used its vast network of stores to fulfill online purchases. [More]
When you envision a Home Depot store, you probably picture rows of huge shelves packed to the rafters with boxes and pallets of products waiting to be unpacked. But with more shoppers buying things online, these shelves could start looking a lot different as the Depot and others rethink how much stuff they need to keep on hand.
Consumers in eight additional cities will soon be able to order their groceries online and head to their local Walmart to pick them up later. Walmart announced Wednesday that it would expand its free online grocery pickup option — which officially launched in October — to Kansas City; Boise, ID; Richmond and Virginia Beach, VA; Austin; Provo, UT; Daphne, AL; and Charleston, SC, as well as double the number of stores that take part in the service in Dallas, Houston, and Atlanta. To use the service, customers simply place their orders online, pick a time to pick up their items, drive to the store, park in a designated spot, and call a special phone number. An associate then brings the goods straight to their trunk. [Walmart]
This Year’s Avalanche Of Online Orders Won’t Be So Great For Retailers When Everyone Starts Returning Gifts
While many retailers were surely over the moon with an increase of online sales this year, that same burst in orders will have one effect that likely won’t make companies happy. Because when it comes time to return gifts purchased online, retailers are often on the hook to cover the costs involved. [More]
Meet Leonard Slutsky. He’s a Consumerist reader who had one desire: to give Macy’s money. But Macy’s wouldn’t accept his online order, simply because his last name is Slutsky.
After testing the concept for months, Walmart plans to offer more shoppers the opportunity to order their groceries online and pick them up at the store later. [More]
A woman who police say was being held hostage by her knife-wielding boyfriend, along with her three children, used the only method of communication she had available to ask for help: She added “911hostage help!” and “Please Help. Get 911 to me” to her online Pizza Hut order.
Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]
Joseph wanted to buy a PSVita, and went to GameStop to see whether they had one available. New or used, didn’t matter. They didn’t have any in stock, but told him that they could order one online for him, and it would arrive in three business days, with free delivery. That was fine by him, until he learned what he had actually bought: a refurbished Vita, yes, but one that would take as long as nine days to ship to his house.
Bryan wanted to get his hands on the Kinect motion-sensor controller for the Xbox 360, and ordered it on Sears.com, expecting it to come well before Christmas. That was a week ago, and Bryan has a Kinect now, but no thanks to Sears, on which he gave up due to broken promises and poor customer service.
Lu seems to have annual run-ins with stubborn gaming retailers. Last year, a simple GameCrazy purchase racked up illicit fees and an apology from the chain’s district manager. This year, he writes that Gamestop decided to just deny an online purchase with no obvious problems. Why? Apparently Gamestop’s system just doesn’t like Lu.