Last fall, Chipotle said it would begin making improvements to its online ordering system as a way to entice customers to return to the fast casual restaurant following its public bout with food borne illnesses. Now, four months later, the company is finally implementing some of those changes and reducing online order wait times. [More]
Upon hearing the news that Taco Bell customers can now order and pay for food online by way of a new website, you might have some questions: Doesn’t Taco Bell already have an app for ordering and paying ahead? And doesn’t it already have a website? Yes and yes, but now the two things have become one.
Back in February, Target upped its shipping game by reducing the amount of money consumers had to spend to qualify for free shipping from $50 to $25. Now the big box retailer is taking its quest to attract more online shoppers a step farther, by testing a system that better pinpoints just when customers can expect deliveries to appear at their doorstep. [More]
The appeal of ordering food online is obvious — it’s easy, you don’t have to talk to anyone and it’s perhaps less likely that your order will get screwed up with the list of toppings, extras or instructions entered in with your own two hands. But summoning grub with the touch of a button, especially ordering pizza, really stacks up the calories and drains the wallet, a new study says.
If you’re dreaming of the day that you can order and pay for your Starbucks beverage with no human interaction whatsoever, you’re apparently not alone. Customers have been asking for the ability to order in advance from the mobile app for as long as Starbucks has had a mobile payment app, and the test is expanding from just one city to two states. Starbucks says that it should go national later this year. [More]
Have you placed an online order from a store while you were standing in one of their brick-and-mortar locations? In an interview with CNBC (Warning: auto-play video), Walmart CEO Doug McMillon said that the company’s analysis shows something interesting about how customers shop using their smartphones. 10% of orders placed on mobile phones are actually placed while customers are standing inside the store. Is it because the items they really want are out of stock? Are online prices lower? McMillon doesn’t say. [CNBC]
It looks like a lime green gas station, but the new Walmart store concept in the chain’s hometown of Bentonville, Arkansas doesn’t fill your gas tank: it fills your car with groceries. Announced earlier this year, Walmart Pick-Up Grocery opened on Monday, combining Walmart prices with the experience of not needing to get out of your car. [More]
We’re a society largely based on convenience, and quick service is alway welcomed, right? And many of us make a daily trip to Starbucks, without which we’d be unable to function. Starbucks customers tired of waiting in line for their caffeine fix would understandably be excited to hear about Starbucks’ plan to introduce mobile pre-ordering, but is it a holy grail or a Pandora’s box? [More]
GrubHub and Seamless Web are two of the biggest players in the growing online food-ordering industry, catering to those of us who would rather not deal with looking up menus then going through the ritual of reciting our orders over the phone. Today, the two companies announced their intent to merge and save people the hassle of having to toggle between the two sites when they can’t decide what to order. [More]
Yesterday, we shared JC’s sad story about the Little Tikes pizza oven he ordered from Toys R Us that is stuck in the bowels of the Toys R Us ordering apparatus with no explanation. He ordered that kitchen much earlier than most customers, but he’s not alone in wondering where his order went. In Jen’s case, she just went ahead and ordered the same item cheaper from another vendor, but couldn’t get through to TRU to cancel her original order. [More]
Reader Jason says he ordered a pizza through Pizza Hut’s website. Everything went through fine, except when he showed up to get the pizza they told him they’d thrown it away because they stopped doing carry-out orders at 10. He says he ordered the pizza at 9:50 and the website confirmed his pick-up time of 10:19.