When you log into your bank account online, you might see an image of a birdhouse, or a teapot, or some other object you selected when you signed up. Those pictures are supposed to help keep a customer’s account safe, by assuring them that the web page they’re viewing is, in fact, the bank’s website and not a scammy fake. But as cybercriminals are catching on, banks are choosing to ditch the images in favor of other security measures.
Customers of Fifth Third Bank will have fewer options when it comes to doing business at a physical location as the company plans to close or consolidate 100 branches and scrap plans to open 30 new locations. [More]
After Bank of America customers complained this afternoon of not being able to access their accounts online for a few hours, the bank said the issue has been fixed.
We use our smartphones for everything, from taking photos and video to mobile banking. So why not replace your wallet with your phone? That’s a change that could be coming sooner rather than later now that MasterCard and Visa have endorsed a new mobile payment technology. [More]
UPDATE: A rep for HSBC has finally responded to our request for clarification on the fees.
Devin says Capital One’s online car loan rates differ depending on which browser you use to go loan-hunting. Apparently the bank’s loan-offering robot doesn’t think much of Firefox users.
Cathy’s husband died about a year ago, and she recently discovered he had a secret CD account with ING that he was using to save up for a surprise vacation. For no apparent reason, the bank is freezing her out of the $2,000 in the account. She says it will cost much of than that in lawyer’s fees to try to get the money, but she’s fighting anyway.
Last month we wrote about Bank of America’s bid to coax customers to stop bothering tellers in person by offering free checking to those who stay away from branches and don’t request paper statements.
Virginia discovered her Netflix DVDs stopped flowing because Wells Fargo disabled her credit card, apparently without notifying her. When she called to see what was up, she got an opportunistic upsell. The bank rep told her the account was closed because it had been “compromised” then offered her a $12-a-month protection plan to quell future compromising.
My 3-year-old says “I don’t have to go potty,” takes a dramatic pause, then follows up with “But I do!” According to reader Alex, Bank of America echoes the delivery technique. BofA tells him it has received his e-bills. But it hasn’t!
UPDATE: ING Got Noah a new debit card.
Sometimes a company verifies that a bank account by making a couple of small deposits in it, then asking you to report back the deposit amounts. Don’t rely on that verification process to block any activity in the meantime, though. That’s what Suzette did with Ally bank, and she ended up with a $35 stop payment fee from her own bank.
For some reason, Citibank won’t let customers using Linux computers log in to their online accounts. Adam argues that in 2009 this doesn’t make sense, especially when no other major corporate website blocks him like this.
If you’re saddled with a Wells Fargo mortgage, now would be a good time to slash your rate and payment through little effort by hitting up the bank’s streamlined refinancing program, which under certain circumstances lets you refi without being gouged for closing costs.