As part of a full kitchen upgrade, reader Sean purchased a $1300 dishwasher from Sears. Shortly after he received the unit, he realized it was defective. Sears directed him to an outsourced service company called OneSource. During the phone call to OneSource, Sean logged over 3 hours of hold time and was bounced around to 11 different CSRs, but they did nothing to help. Eventually, he got with Sears Executive customer service who said that they couldn’t replace the washer until July. Now, Sean can’t even wash his dishes because his hot water isn’t connected and his garbage disposal leaks water. Sean’s letter, inside…
