obsessive politeness

Geico's Customer Service Reps Are So Infuriatingly Polite I Can't Stand Them

Geico's Customer Service Reps Are So Infuriatingly Polite I Can't Stand Them

Customer service representatives on the phone can be rude, brusque, and just plain useless. But what happens when their phone demeanor is so polite and full of thanks and apologies that it’s excessive and a waste of everyone’s time? It’s part of the script, but is it productive? That’s what John wondered during a recent call to his insurance company, Geico. [More]