Oh, Sears. Why don’t you understand that the point of commerce is to sell merchandise to your customers? Chad tells Consumerist ordered a set of appliances for his new home from Sears, with a delivery time 8 days in the future. Three hours before his delivery window, Sears called to let Chad know–oh, yeah, the stove that he ordered was discontinued.
Five years after their merger, how are Sears and Kmart faring? Not so well. The company faces deteriorating stores in near-abandoned malls, fierce competition in nearly every category, locations that were prime retail space in about 1974, and snarky consumer bloggers that mock the company at every turn. Oh.
Leigh made the most of her idle time while waiting in line to buy a dishwasher at Sears. On a lark, she pulled up the product she was going to buy at a nearby kiosk and found it was listed $145 cheaper online than she was about to pay. She confronted the salesman, who was stunned by the price difference but gave her the lower price.
Sick of being bombarded by Sears’ rewards program spam, David went to opt out of the program. He was presented with this plethora of options of how to reduce his email load without cutting it off entirely.