How long is an unacceptable length of time to wait for your fast food? When Panda Express ran out of a few of the items that Dave ordered, employees first asked him to wait for the missing items, then asked him to pay for the missing items, then (after a half hour had passed) offered to substitute another entree for the missing items that he had already paid for. Dave wanted either a refund, or the food that he actually ordered and paid for.
Jenn patronizes what is possibly one of the fastest Burger King drive-thrus on record. That doesn’t mean the fast food joint serves customers food quickly. She says its workers game the drive-thru timer system by asking people to pull off to the side after they order and wait to be served.
If you’ve dined out enough in your life, you’ve likely been on both sides of the waiting game… You’re the one standing at the front of the restaurant, scanning the room for diners who seem to be wrapping things up. Or you’re the ones sitting at the table, finishing up dessert or sipping your third cup of coffee, even though people are waiting for a table.
If an employee of Burger King or other fast-food drive-throughs ever asks you to back up before pulling forward, they’re most likely attempting to re-set the timer sensors so it appears you’re being served faster.