How would you feel to learn that not only had your household become subscribed to a magazine against its will, you were not getting threats that your account was overdue and was about to be sent to a debt-collection agency? That’s exactly what happened to husband and wife Keith and Stacy with New York Magazine. After our post went up about them, NYmag, wanting to defend what Communications Manager Lauren Starke called, “the good name of our circulation department—one of the most solid in the industry.” We put them in contact with Keith. After a flurry of testy emails between the two, here’s what happened.
You know we’re at death’s door for the print industry when they have to resort to a sleazy subscription tactic like this debt collection warning New York Mag sent Keith’s wife for a subscription she believes she never signed up for. Keith called the number on the back of the card and a customer service rep said that an “affiliate” put in the order. Dawn let Keith cancel the order without fuss. When Keith asked why the company was threatening to send people to collections for something they never ordered , “Dawn” said, “Don’t worry…it doesn’t make a difference since we don’t have your social security number and we will never ask for it.” As if that’s going to protect you from a debt collector. UPDATE: NYmag says the subscription renewal was valid and the customer must have forgotten about it. Full response inside.
s fashion show last week. As the photo series demonstrates, apparently the high fashion you should sprint out to buy next fall is junk-food themed sleeper ware, complete with over-sized donut bracelets.