Matt has an issue with NetZero’s e-mail technical support. “Wait,” you might be saying. “People still use NetZero?” Well, Matt does. His e-mail address on the service is very old, but he just hasn’t got around to changing the places where it’s his e-mail of record. So he keeps paying for it, year after year, importing the messages into Gmail. At least, he did until he was locked out of his account, and couldn’t reset the password. NetZero charges by the minute for tech support, but Matt was assured that he wouldn’t be charged for a simple password reset. This was incorrect.
Yes, NetZero is back, offering cheap mobile broadband Internet access instead of ad-supported or cheap dial-up Internet. That’s pretty cool, and the idea appealed to Rusty. The problem is that once he did some research and realized the deal wasn’t all that appealing, he couldn’t back out. Buying a NetZero hotspot is a sacred covenant, and you can’t return it after placing your order unless it’s actually defective.
Remember NetZero? Back in the day, and by that we mean the 1990s, they wooed customers with free dial-up service. And now, after some time lying low in the Internet game, the company is coming back with an offer for one year of wireless broadband service with no contract.