Jessica is a network engineer, so she has some idea of when a piece of networking equipment isn’t working properly. Her Netgear router isn’t working properly, so she called up their tech support. She patiently sat through all of the normal troubleshooting procedures that are used for people who can barely tell a router from a toaster. Then she learned that they weren’t going to accept the router for repair or replacement after only eight months. So she did the only sensible thing: went out and bought a router made by a different company after being loyal to Netgear for more than a decade.
If you want to get ahead in the business world, you’ll need skill, luck and connections. And the latter is arguably the most important of your assets. The amount of career success you find will probably be a function of your ability to make helpful connections and use them to your advantage.
What does it take to get an entire neighborhood’s Internet connection working when something is clearly wrong on the cable company’s end? Judging from Alex’s experience…a lot. His neighborhood has had wonky connections in the summer for years. Unfortunately for Charter, Alex actually knows something about networking, and got them to actually fix the problem. Here, for your edification, is his tale of woe and ultimate triiumph.
When you’re cruising for a hotspot at a coffee shop, never click on the “Free Public Wifi” wireless network. “Free Public Wifi” is a Windows XP quirk; when a computer can’t find any of its favorite networks it creates a network on-the-fly, but it doesn’t go anywhere. At best, you’ll never connect to the internet. At worst, you could be exposing your computer to hackers.
“It’s like the Hotel California,” said Nipon Das, 34, a director at a biotechnology consulting firm in Manhattan, who tried unsuccessfully to delete his account this fall. “You can check out any time you like, but you can never leave.”