Ben bought a Toyota Sienna minivan last year, and one of the fancy options included was a built-in navigation system. That’s neat. But what’s strange is that his car has the wrong system. It has the one meant for the 2011 model, not the 2012 that he purchased. This doesn’t seem like all that big a deal, but it hurts the resale value of his van and is just generally annoying. Wouldn’t you want the technology that you paid for?
It doesn’t matter that Steven is looking right at the sophisticated navigation system/stereo that came with his 2010 Jeep. It doesn’t matter that the technicians at the Jeep dealership can see the system with their very own eyes. It’s not there. Chrysler’s records, based on his VIN, say that he doesn’t have it, and they won’t give him the upgrade disc needed to make it sync with his iPhone. You can’t upgrade something that isn’t there.