Ralph Nader, the almighty godfather of the consumer activist movement, has still got it. NYT’s “The Haggler” column just posted a story that Nader called up to tell him about how he got a full refund from US Airways after canceling two round-trip tickets, even getting back the $150 cancellation fee.
The CPSC is understaffed and underfunded, and it needs a complete overhaul of its mission if it’s to be effective at all in protecting US consumers, says Illinois Sen. Dick Durbin (D):
“The laws are written sadly in a way to make it next to impossible to protect consumers. 401 (CPSC) employees today trying to manage trillions of dollars in products … they do not have enough cops on the beat.”