Colin would like a functioning smartphone. Unfortunately, he purchased the original Motorola Droid from Verizon, and tells Consumerist that somehow the company is unable to provide him with one. His fifth replacement phone was shipped to a Verizon Wireless store, where Colin had to convince the manager that there was actually a problem with the phone…all for nothing, since the manager didn’t note his account about the broken phone as promised.
GPS functionality is an important selling point of smartphones. Brandon writes that he wanted to do more with his Droid’s GPS than check in to Foursquare: he wanted the device to shout turn-by-turn directions at him. When his phone’s GPS stopped working well enough for navigation, he went to Verizon for a replacement. That phone’s GPS didn’t work very well, either, so he sought another replacement. Then, another. Finally, a Verizon employee wondered: why doesn’t Brandon just go buy a standalone GPS if this is so important? Why, indeed?