Rachel

An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey

A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey.  But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]

Blacklisted From Motel 6 For Complaining About Moldy Shower Curtain

Blacklisted From Motel 6 For Complaining About Moldy Shower Curtain

We appreciate your feedback? Not so much. When a man returned to the same Motel 6 where he had complained about a moldy shower curtain, he found himself barred from staying there. Because no other hotels had vacancies, he was forced to sleep in his car.

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Motel 6’s Non-Smoking Room Ingenuity

Motel 6’s Non-Smoking Room Ingenuity