more customer service nightmares

Adam Fagen

United Apologizes After Agent Cancels Passenger’s Ticket For Recording Her

Another day, another story of United Airlines being horrible to its customers. Thankfully, this incident doesn’t involve anyone being dragged forcibly off a plane or being flown to the wrong continent. This time, United is apologizing to a passenger whose ticket was canceled after he used his phone to record his interaction with airline employees. [More]