Tonly lives in a deluxe condo building in the sky. Unfortunately for him, high-density urban living and AT&T DSL don’t mix. He waited three months for sweet, sweet Internet access because, as AT&T explained, all of the ports for the building were full. Just a few months later, his access cut out for no clear reason. The most logical explanation is that the line to his condo was switched off by mistake during another customer’s install. Easy enough to fix, isn’t it? But Tony owns his modem, and AT&T is using that as an excuse not to fix the problem.