Reader Ronak found out that Verizon overcharged him on a few of his billing cycles. A quick call confirmed that an error in their system overcharged him, so he requested a correction. In a confusing counter-offer, Verizon offered only 25% of the money that they mistakenly charged him for back as a refund. Now, Ronak is confused. Full letter inside.
Mimi Zidan owns the Lucky Mart in Pekin, IL, where a pricing mistake resulted in a mob of gas thirsty customers, rushing to take advantage of pumps that were dispensing gas for only $0.35 per gallon. You’d think she’d be upset about losing so much money, but she’s not.
Dreamhost is busy cleaning up the mess after accidentally overcharging their customers by $7.5 million dollars due to a typo. The process is not going smoothly and we’ve been receiving a mix of complaints and praise.
Now my bill went from an average monthly bill of less than $100 to $8,677.29. It had something to do with my data transfer rate. Obviously, they did not give me my original plan. Instead they gave me some $8,677.29/month plan.