Emi’s Xbox Live account was hacked last year, but she has control of it again. She just can’t read any of the e-mails that Microsoft sends her about it. That’s because they’re in Chinese. This wouldn’t be a problem if she could read Chinese, or if she had any idea how her account was set that way or how to change it back. She doesn’t. Neither does the chat representative at Microsoft, and the only support available is through user forums.