Last week we shared with you the story of reader Brian, who was ready to chuck his Nook tablet and trade it in for an iPad, if he hadn’t been long past the return window. He wanted to rent some movies and watch them while traveling abroad and without Internet access. This seemed reasonable, and Nook documentation explains how to do this, but his tablet wouldn’t let him. A possibly well-meaning and definitely misinformed customer service representative told him that downloading a rental wasn’t possible. They were wrong. [More]
