When the cooling block of Jeremy’s Alienware computer began to leak, the answer was obvious: call Dell to see whether they would fix what was an obvious and pretty terrible flaw. Dell’s answer was obvious in turn: tell him that the machine was out of warranty and he should go away. But Jeremy thought that a $2,500 computer shouldn’t destroy itself within two years.
At the end of last semester, Alex experienced one of the great college student nightmares of our time: his Dell laptop fried itself shortly after the warranty expired. While he Fortunately, he had a few things going for him: his father had originally purchased the computer on a credit card (American Express) that extended his warranty protection, and Alex knew enough to research the specific problem. AmEx’s repair offer didn’t satisfy Alex, so he summarized the situation in a letter to Dell founder and CEO Michael Dell.
While some SEC employees were up to their eyeballs in porn during office hours in recent years, apparently some have continued to do their job, as Dell announced today that it is nearing a settlement to a prolonged SEC investigation that could cost the computer company upwards of $100 million.
“They’ve been downgraded from evil to bumbling.” – Me in FORTUNE about Dell’s online thrusts that attempt to repair their image and listen to their customers more. What do you think? Do you feel any better about them than you did two years ago, or are do their customers still writhe in the eternal flames of “Dell Hell?” Would you add Dell to your Facebook?
Surely there’s got to be a slightly less unfortunate name for this chat n’ chew.
Even as sales of Dell PCs plummet, Michael Dell has started spraying crazy man spittle out of his mouth when it comes to Apple, claiming that Apple’s share numbers don’t even make them competitors to Dell. This is disingenuous: world-wide, this is certainly true, but in the U.S., Apple comes in fourth place, and had a 15.4 percent growth per year compared to Dell’s 6.3% growth.