When the cooling block of Jeremy’s Alienware computer began to leak, the answer was obvious: call Dell to see whether they would fix what was an obvious and pretty terrible flaw. Dell’s answer was obvious in turn: tell him that the machine was out of warranty and he should go away. But Jeremy thought that a $2,500 computer shouldn’t destroy itself within two years. [More]
michael dell
Dell Downgraded From "Evil" To "Bumbling"
“They’ve been downgraded from evil to bumbling.” – Me in FORTUNE about Dell’s online thrusts that attempt to repair their image and listen to their customers more. What do you think? Do you feel any better about them than you did two years ago, or are do their customers still writhe in the eternal flames of “Dell Hell?” Would you add Dell to your Facebook?
Hot Talks With Michael Dell
Surely there’s got to be a slightly less unfortunate name for this chat n’ chew.
Dell Employees Hate Dell, Buy Apple Products Instead
Even as sales of Dell PCs plummet, Michael Dell has started spraying crazy man spittle out of his mouth when it comes to Apple, claiming that Apple’s share numbers don’t even make them competitors to Dell. This is disingenuous: world-wide, this is certainly true, but in the U.S., Apple comes in fourth place, and had a 15.4 percent growth per year compared to Dell’s 6.3% growth.