miami

Drunk Passenger Gets Jail Time, Has To Reimburse American Airlines $7,757

Drunk Passenger Gets Jail Time, Has To Reimburse American Airlines $7,757

The first sign that Russell Petrie was too drunk to fly was probably when he boarded the plane and yelled “let’s party and have some drinks!”

Dead Bugs Found In Health Valley Soup

Dead Bugs Found In Health Valley Soup

I bought a Health Valley split pea soup at Publix Supermarket in Miami, FL on Friday 01/11/08 in the morning before coming in to work. Around 12:30 or so when I finally felt ready to have lunch, I opened the soup only to find it infested with dead bugs.

The Best Alternate Airports In America

The Best Alternate Airports In America

Flying to one of America’s numerous satellite airports can be faster and easier than charging into a congestion clogged airport that suffers delays on the sunniest days. Travel guru Peter Greenberg and his staff compiled a list of unlikely airports that can save you from the long lines and endless waits that plague traveler’s nightmares.

Customer Shoots Wendy's Manager Over Packets Of Chili Sauce

Customer Shoots Wendy's Manager Over Packets Of Chili Sauce

Police said a man in the drive-through argued with an employee because he wanted more packets of the condiment. The worker told the customer that restaurant policy prohibited a customer from getting more than three packets.

Hotels.com Succeeds Where Priceline Fails

Hotels.com Succeeds Where Priceline Fails

Jim traveled to Miami to pick up a car he was importing from abroad. He booked stays at several hotels through Priceline and Hotels.com for the drive home, but when customs wouldn’t clear his car on schedule, Jim needed to change his plans. Priceline didn’t help, but Hotels.com did.

Ginger from customer care took my call. I explained my situation and let her know that I was aware that these cancellations were last minute, but asked if there was any way to cancel or get a voucher or possibly reschedule. Right away she told me that booking for the Sheraton Baltimore City Center Hotel had a no cancellation policy, but offered to see what she could do. *Bonus* Before putting me on hold she let me know that it may take a long time, but reassured me that if I hung on she would be back. She was back about 5 minutes and told me that she was able to cancel the Sheraton and give me a full refund. She put me on hold again to look into the booking for today. A few minutes later she came back to let me know that she was able to cancel and refund that booking as well.

Jim’s full story, after the jump…

Designer Of Walmart’s Nazi Shirt Found. He’s Jewish.

Designer Of Walmart’s Nazi Shirt Found. He’s Jewish.

The Miami Herald found the designer of Walmart’s Nazi tshirts, a man of Jewish persuasion. [More]

Ripped-off Ford Customer Torches Dealership, Kills Self

Ripped-off Ford Customer Torches Dealership, Kills Self

t screw your customers over: they may blow you up.