Brrrr. Melanie and her housemate have no heat or gas after the Philadelphia Gas Works (PGW) turned off the gas four days ago. She’s never missed a payment but they tell her they need to investigate “meter tampering” because they found two loose screws on her meter. It’s 48 degrees in her house and she has no way to cook anything. Customer service can’t tell her when the “meter investigation unit” will get around to checking it out and there’s no way she can get in contact with them. UPDATE: Melanie reports that after this post went up and we contacted PGW, they called her and said they’re coming to turn the heat back on this afternoon.