Internet service providers have come up with all kinds of interesting reasons for why they should be able to cap your internet usage and charge you more money when you want to go above it. The newest example for the gallery is a doozy, though. The literal argument — and no, we are not making this up — is that Double Stuf Oreos cost more than regular ones, and therefore you should pay more for more internet. Yes, really.
Earlier this week, we asked readers to send in their tales of set-top woe when dealing with their cable and satellite providers. We’ve already received a number of emails and we’re just beginning to sort through them, but here are a couple that caught our eye.
A major annual consumer satisfaction survey is out, and it’s a mixed bag for the cable and telecom sector and all of us who use it. The bad: pay-TV, broadband, phone, and wireless companies still pretty much really suck, and most of us are very dissatisfied with them. The good: year over year, most of them are finally starting to suck less than they used to!
It’s all very green and forward-thinking of Mediacom to offer a $1 credit for customers who use paperless billing, but Tim wonders why they had to mail him a paper statement informing him that he is getting this discount.
Stephen G. moved into a new apartment and decided to sign up for service for Mediacom Cable (not to be confused with the London-based media agency MediaCom). He called the local representative on an ad he’d been given, and was told he didn’t have to sign a two-year contract, so he didn’t. Later he found out his name was on a Mediacom contract anyway. Surprise!
Lesley lives alone, and says that despite what any Mediacom CSRs may think, she hasn’t been consistently ordering adult movies for the past three months.