Megan tried to quit her membership with Massage Envy, a national chain, in person, but was told she’d need to provide a request in writing. After she jumped through that silly hoop she was stuck with a charge of $10 more than she anticipated. Then a company rep told she would still be billed automatically for the membership she canceled.
By August 20, 2010
By August 7, 2006
Sometimes stories of wonderful care for the customer shows up in the oddest places, like a massage parlor on the Lower East Side.