Bank of America twiddled their thumbs as an identity thief withdrew over $40,000 from Chris Hooley’s account over five transactions in a single day. Chris canceled his Bank of America debit card immediately after he lost his wallet, which should have put a big red flag in Bank of America’s system to stop them from handing over tens of thousands of dollars to a stranger. Apparently it didn’t!
Alenaya traced her lost wallet to a recently visited Gap and pieced together a disturbing story:
Seemingly, walked away from register and wallet fell out of pocket. Kind customer behind me gives to cashier, who sticks it on the side of the register and does not log or tell manager my wallet fell.