When a family from near Los Angeles traveled with their toddler to visit family on the other side of the country, they gate-checked a carry-on suitcase that contained family treasures, including their wedding album and their daughter’s baby book. Somewhere during the flight, the bag went missing or was stolen. They assumed that the albums were gone permanently, but then a mysterious car dropped the book on their doorstep and drove away. [More]
If you thought the airline losing your suitcase of souvenirs was rough, imagine if they lost a bag with your prosthetic leg. That’s apparently what happened for a professional dancer and Boston Marathon bombing victim traveling with American Airlines this week. [More]
Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
It’s hard to imagine anything that could sour the vacation-high experienced after a beautiful, relaxing trip to Hawaii. Lost luggage? No big deal, we’ll patiently wait for it. But a hurtful, insensitive note attached to said luggage when it returns? That’s grounds to never use the airline again says a deaf Houston couple. [More]
Outside of a small child incessantly kicking the back of your seat and being powerless to reach around and slug him, there’s few things more frustrating in travel than flight delays and lost baggage. No one really likes flying… it’s a slightly filthy, slightly scary, rather expensive cattle car experience that leaves even the most seasoned traveler feeling a bit drained. You just want the ordeal to be over, get home or to your hotel as quickly as possible.