(Alan Rappa)

Amazon Retains Its Crown Among Online Retailers In This Year’s Holiday Consumer Satisfaction Survey

Online retailers are sitting pretty these days due to the convenience they offer during busy times like the holidays, but according to this year’s survey of consumer satisfaction, some businesses made out better than others. Amazon is the reigning champ of customer satisfaction, and it held onto that title again this year, beating out upstarts like Gilt.com and RueLaLa.com. [More]