Michael Froomkin is a law professor, a prolific blogger, and an aspiring treadmill owner. Unfortunately for him, he’s not also a regular Consumerist reader, so he thought that ordering a treadmill from Sears to be delivered to his house was a great idea. Sears seemed like the best choice out of the options available to him. He didn’t know that his future held a smashed treadmill, lots of early-morning robocalls, and a cascade of incompetence.
By Laura Northrup October 4, 2012