$1,700 is a reasonable price for a nice Kenmore washer-dryer set that cleans and dries your family’s clothes. It is not a reasonable price for an automated Kenmore nightmare machine that rips your family’s clothing apart while washing them. Yet that was the ordeal of one family living near Sacramento, California whose washer still didn’t work after eight repairs. Eight. [More]
Several TV manufacturers are showing off curved TV sets at this year’s CES. The notion is that these sets off the viewer a more immersive, theater-like experience in their homes. But after spending some time with these TVs, we can say it’s all a matter of size. [More]
Dear criminals of the world: Stealers can’t be choosers. If you’re going to go around indiscriminately robbing people of their phones in public, you can’t always expect to walk away with a spanking new Galaxy S4 or an iPhone 5S. No, sometimes you’re going to get a 3-year-old LG Windows phone that is so much of a letdown you’ll feel compelled to return it to your victim. [More]
Remember how a few days ago, we found out that LG’s Smart TVs were a little too smart, and were not only monitoring what customers watched in order to pitch better ads — whether or not you turned that setting off — but they also gathered filenames from connected USB drives? It’s backpedal time, ladies and gents: LG has issued a statement apologizing and promising to make everything right. [More]
Is this the start of the humans vs. machine war, where our smart devices decide they’ve had enough of sitting back and watching our species click around on TVs and swipe our phones and just revolt? Let’s hope not, but a blogger in England does think he’s figured out that LG Smart TVs are so smart, they’re actually spying on us. [More]
Your co-workers, friends, and maybe even your loved ones might not know you obsessively watch marathons of House Hunters International, but your TV soon will, with LG and others looking to launch Internet-connected sets that tell third-party marketers about all the horrible TV shows you watch. [More]
Sometimes you buy a new appliance, but don’t use it right away. Maybe you just don’t have any dirty clothes or dishes for a while, or the room where the appliance goes just isn’t ready yet. That’s what happened to Russell when he bought a new washer from Home Depot: it was damaged during delivery, but he didn’t know it at the time. Since he didn’t report it within 48 hours, he’s stuck with the broken appliance, in a sad and desolate land between where Home Depot’s return policy ends and LG’s warranty begins.
Gary’s household bought a washer and dryer made by LG, and the dryer has never worked correctly. That’s what customer service and repair services are for, though, right? So he came to an agreement with LG about splitting the cost of a technician visit and any repairs, with the company paying for parts and Greg covering the cost of labor. Then the technician came, and the company promptly changed its mind, leaving Greg to cover the whole repair cost. Greg is not pleased.
Recently, I was surprised to learn that Goldstar and LG are the same company. LG stands for “Lucky Goldstar.” Gasp! This is no surprise to reader Jef, though, who has to keep ordering the same microwave over and over, and those microwaves come from either Goldstar or LG. Why has he bought four of the same microwave? Is he a landlord, a rich person with many houses, or an eccentric person who insists on having a microwave in every room? No. His problem is that the microwave in his kitchen keeps breaking down, sometimes just barely after the end of the original warranty.
Earlier this week, we shared the story of reader Michael, who bought a pricey 3-D smart television from Amazon. His family thought it was pretty awesome until the set’s remote would no longer work. A few different repair teams weren’t able to make the TV and its remote work together permanently. Would he be left with a great big TV set that he couldn’t even use to watch YouTube videos? Sure, that’s a first world problem, but consumers deserve to get what they pay for. We posted about Michael and his TV. Coincidentally, after the post went up LG contacted him with a resolution.
Earlier this week, we asked owners of Google’s new Nexus 4 smartphone whether they’ve found it exceptionally slippery. It was part warning, part user poll. Reader Blaine thought that his phone got all smashed up after falling off an ironing board in a way that sort of defies the laws of physics because of its curved back and super shiny surface. Sad Nexus owners wrote in, but so did tech fans who wanted to defend the honor of Google and manufacturer LG. The consensus? Don’t put your phone on a non-flat surface, and accessory makers really need to hurry up with those bumper cases. [More]
Here’s the problem with smart TVs that I had never thought of: they depend heavily on the remote controls that come in the box. That’s a lesson that Michael has learned the hard and expensive way. The “magic” remote that came with his 47-inch LG smart TV won’t work. That’s not very magical. Years ago, if your remote control didn’t work, the worst-case scenario was that you would have to get up off your rear end to adjust the volume or change the channel. In the case of Michael’s TV, he can’t use any of the Internet features without that specific remote. You know, the thing that distinguishes a smart TV from other, stupider TVs. Update: LG is sending Michael a new television.
In the late ’90s, when most of us had TVs that weighed more than a teenager and could only dream of having a thin, widescreen TV, several manufacturers were fixing prices on the LCD screens that were about to revolutionize the industry. More than a decade later, consumers have a chance to get money back from this international criminal conspiracy. [More]
If you look at all the LG appliances pictured in the Home Depot flier advertising savings for customers who buy multiple appliances, you might be confused by the fine print at the bottom of the image. [More]
Morgan called up LG looking for a part for his dryer. He had learned that he wouldn’t be able to get the appliance repaired. That was disappointing, because he paid $1,000 for it only seven years ago. He was already frustrated enough when an LG customer service rep said the words that prompted him to write to Consumerist.
Buying a new kitchen range should be a rather straightforward process. And yet Consumerist reader Bruce says he hasn’t been able to get anyone at LG to give him an honest answer about the appliance on which he wants to spend his cash.