let’s be civil

(R.)

5 Reasons Restaurants Should Think Twice About Shaming Bad Customers

Running a restaurant — which is often a narrow-profit, high-risk operation with frequent staff turnover — is not easy, and those employees and owners who do work hard sometimes feel like they only hear complaints from customers. So it’s not entirely surprising that some restaurant folks choose to use social media to shame bad customers, especially those who don’t tip well. [More]

One of the messages sent via Facebook from the chef to a customer who left a one-star review on Yelp. That review has since been deleted by Yelp, even though the chef stated that he no longer had a problem with it.

Yelper Claims Chef Responded To Negative Review With Threats, Racially Charged Messages