Reader Devotee would like to purchase a computer from Lenovo. A laptop, specifically, for his son. But Lenovo doesn’t want to sell him a computer. After confirming the purchase and authorizing the purchase with his credit card company twice, the order just got canceled. Did they run out of stock of this particular computer? Was his purchase flagged for fraud? Did he just catch them on a bad day? They won’t say, and he can’t get in touch with anyone who can tell him. Update: Lenovo has successfully sold Devotee a computer.
Bethany’s Lenovo laptop computer is pretty nice. At least, it is when it’s around. It keeps taking extended vacations at Lenovo’s repair depot, to the point that she had to buy another computer in order to get through finals and computerless life in general. After they held on to her machine for three weeks, she finally asked for a refund instead of getting the evidently defective computer back. That’s when they stopped returning her calls.
Patricia’s refurbished laptop from Lenovo could have used more refurbishment. It had a scratched webcam and an unbearably rattly disc drive, and she didn’t find this acceptable for a device that she had just purchased. So she tackled the issue using a time-honored consumer technique: the executive e-mail carpet bomb. Lenovo’s Executive Relations team heard her plea, and sent her a new computer to replace her refurbished one.
The Lenovo laptop that Aaron bought at Best Buy just a few months ago was clearly defective. The company admitted it, and granted him a new computer. In theory. While he was told that a computer was on its way two weeks ago, there’s been no sign of it, and no indication of when it will ship.
P.’s Lenovo netbook had a wonky USB port that would stop working when the item plugged into it was jostled a little bit. Fortunately, Lenovo’s repair center is capable of fixing problems like that. He sent the computer in, but didn’t want to pay $700 for repairs on a computer he had purchased for $400.
When you order an item from Lenovo, your item could be out of stock, backordered, shipping sometime in six months, or have falled into another dimension never to be heard from again. At least, that’s what Eamonn discovered when ordering a USB thumb drive along with a Thinkpad. Lenovo first showed an absurdly far-off shipping date, and then finally–days later–admitted that they had sold something that was never actually in stock.
Steven would like a functioning battery for his Lenovo Ideapad. The computer is under warranty: he bought it less than three months ago. He writes that every time he calls their customer service center for a replacement battery, they send the wrong one. After the second time, this is becoming sort of tiresome.
The deal aficionados on the FatWallet message boards have various discussion threads devoted to providing the most current coupons for a slew of stores. Rather then dig for them, here’s a master list of their official store coupons and clearance threads. Members routinely get rid of dead coupons and post new ones, so this is definitely one to bookmark:
Reader Christian says he opened his recent Lenovo purchase only to get a nasty surprise: a deep cut on his finger from a box cutter left inside the package.
UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery.
Dan and his roommate had a crazy plan. They would use Dan’s credit card to purchase a laptop computer from Lenovo. The roommate would write Dan a check for the total amount the computer cost. Lenovo would ship a working computer to the roommate, thus completing a straightforward exchange of currency and consumer goods. Unfortunately, life is not that simple in the Land of Lenovo.
Not many people really want a computer with Windows Vista. The sensible thing for customers who need a computer—but not right away—to do is wait until the launch of Windows 7 and then buy a computer with the much-awaited OS pre-installed. Vendors realize this, and are trying to get Vista-laden machines off their shelves with the promise of a free upgrade to Windows 7 when it comes out. A free upgrade that is not, in fact, free.
Bart wrote to us about a strange experience he had after purchasing a new Thinkpad from Lenovo. He had a perfectly smooth transaction, until months later when he received a letter from a collection agency. The agency was demanding payment for the laptop he had already paid for. Or so he thought.
The US Postal Service lost five new Lenovo laptops that Pedro’s friend bought and shipped to him. Pedro expected that this might happen, so he wisely insured the package for $3,000. After stalling for about two months, USPS finally agreed to pay his insurance claim, but reduced the payment, claiming his merchandise was only worth $74.
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
When the Lenovo laptop Rick ordered for his college-bound daughter was super-duper delayed in arriving and he hadn’t heard anything from the company, he did the opposite of an EECB (executive email carpet bomb). Instead of blasting his complaint to every single executive he could find, he wrote a well-crafted letter laser-targeted at a single individual, the SVP of operations. The result? An email from the Chief of Staff in the CEO’s office. His order was expedited, and, in the meantime, they got a $5000 “Reserve Edition” leather-wrapped laptop as a loaner. Here’s his letter that got him the fix:
Dell charged this guy’s daughter over $200 for replacement batteries that don’t even match her laptop. When her battery died, Dell sent her the wrong battery. Since she was out of warranty, Dell insisted that they could only continue to send her the wrong battery. When she asked why, Bill says the a supervisor repeatedly said, “I don’t know ma’am, that’s not my problem.”