If you’ve got a product named after you, should you be able to control how that item is made? Actress Jane Birkin is certainly trying to have her say, telling the company to take her name off the luxury handbag named after her because they’re made from crocodiles who are inhumanely slaughtered.
Now, before you think we’ve gone and gotten kinky on y’all, please note that the discussion here is about bonded leather, which is sort-of-but-not-really leather that gets used in a lot of things, like that set of encyclopedias you keep around to impress the ladies. For the purposes of this post, we’re talking about furniture with bonded leather upholstery — and whether or not you were told the product was actual leather.
When Stephen bought a pricey La-Z-Boy recliner, the salesperson handed him a leather care kit along with the warranty information. When the color of the chair arms began to fade, he tried using that kit, which removed the leather’s color entirely. When he contacted La-Z-Boy, he learned that the kit was more useful for wrecking leather than caring for it, and that he never should have used it in the first place. When he tried to make a warranty claim for the fading color on his chair’s arms, La-Z-Boy blamed the OP, telling him that he lost any chance at a warranty claim by putting his hands on the arms of his recliner. What?
Lisa writes that she purchased a neat Lucky Brand patchwork bag from Macy’s just about a year ago, and the bag has fallen apart long before its time. The list price is just above $150, so one would expect it to hold up for more than a few months. While the manufacturer admits that the self-destructing purse isn’t up to their usual standards, they offer no warranty or repair service to customers.