When Stephen bought a pricey La-Z-Boy recliner, the salesperson handed him a leather care kit along with the warranty information. When the color of the chair arms began to fade, he tried using that kit, which removed the leather’s color entirely. When he contacted La-Z-Boy, he learned that the kit was more useful for wrecking leather than caring for it, and that he never should have used it in the first place. When he tried to make a warranty claim for the fading color on his chair’s arms, La-Z-Boy blamed the OP, telling him that he lost any chance at a warranty claim by putting his hands on the arms of his recliner. What? [More]
