Peter has paid for a Sears Craftsman Lawn Tractor, twice, and two and half weeks later it hasn’t been delivered. He’s gone through the phone gamut, the blame tossing, and the broken promises. With his grass 10 inches high, he just wants his tractor so he can mow his lawn.
There is something supremely satisfying about sticking it to a company when they make a mistake. Oh, we’re all human — as an Apple sales rep explained to me the other day, his voice pregnant with the sorrow of a heavy heart, “We’re not perfect.” And yes, capitalizing on an employee’s mistake is a bit petty: an employee who just wants to help you may lose their job over it.