Milton’s JetBlue flight took off early, leaving him behind. Since when do commercial airliners ever run early? The problem is that when he checked in, that particular flight was running late. The departure time printed on his boarding pass was 5:00. He barely made it to the airport twenty minutes before departure, only to see that the plane had already left. When he printed out that last-minute boarding pass, the flight had been running late. It caught up to its own schedule by the time it reached New York, and left on time. Which was before the departure time listed on Milton’s boarding pass, and after he got to the airport.
Banks are happy to jump all over you and ratchet up the fees when you’re late. But when they’re late, not so much.
Matt doesn’t want anything unreasonable from Dish Network, his television provider. He just wants someone to come fix his high-definition channels in a timely manner. In theory, he doesn’t have a problem with waiting for technicians to show up, but he’s being asked to take entire afternoons off to wait for technicians who show up late or not at all.
On Sunday, Andy emailed us from his seat on Delta Flight 2744 from Minneapolis to Washington, D.C., to let us know that he had no idea where his flight was going to land. The ticket he purchased said he was flying to Ronald Reagan National Airport, but Delta said it would all depend on whether they could beat their scheduled 10:19 arrival time and get there before the ten o’clock airport curfew–otherwise they’d have to land at Dulles. Strangely, they didn’t mention this 10 p.m. curfew to Andy before he bought the ticket.
Erica and her fiance are tired of waiting for a lamp to arrive from Lamps Plus, especially now that it’s been three months and the company hasn’t kept any of its promises so far. She wants to know what to do next.
Brian paid for an Amazon Prime membership in order to expedite shipments. Unfortunately, the company contracted to deliver the goods to him doesn’t seem up to the job.
For the third month in a row American Airlines is the worst airline when it comes to arriving on-time, says the Department of Transportation. Only 67.3% of American’s flights arrived within 14 minutes of scheduled arrival. Also remarkably tardy were United Airlines and Continental.
CardTrack.com says “the percentage of people delinquent on their credit cards is the highest it’s been in three years,” according to CNN. Over the past year, U.S. consumers have charged “more than $2.2 trillion in purchases and cash advances.” The article gives the usual advice: Stop buying stuff!
The Associated Press is taking the Transportation Department to task over data that seems to contradict its own findings. American Airlines operated two flights that have been late over 70% of the time for 3 consecutive quarters, making AA eligible for a total of $50,000 in fines, says the AP, but the DOT has failed to act.